Investigating electronic government maturity models





Electronic government, maturity model, information and communication technology.


Electronic government is one of the most important phenomena in the use of information and communication technology, the implementation of which has a profound change in the way of life, administration and leadership of countries and is a combination of information technology and web information network, which aims to provide direct services to citizens, government employees, businesses and other government departments. The purpose of this study is to investigate the maturity models of electronic government. In the present study, the review method has been used to investigate different models of e-government maturity. After reviewing all the models, it was determined that four factors have been considered in the majority of them, which are: 1) presence at the web level, 2) The interaction of government and citizens, 3) transaction and 4) integration.


Download data is not yet available.

Author Biography





Albino, V. Beradi, U. Dangelico, R.M. (2015). Smart Cities: Definitions, Dimensions, Performance, and Initiatives. Journal of Urban Technology. 22(1): 3-21.

Almazan, R. S., & Gil-Garcia, J. R. (2008). E-Government Portals in Mexico. Retrieved from

Anastasia, S. (2012). The concept of smart cities;Towards community development? Networks and communication studies. 26.
Andersen, K. V., & Henriksen, H. Z. (2006). E-government maturity models: Extension of the Layne

Baum, C., & Di Maio, A. (2000). Gartner’s four phases of e-government model. Gartner Group.

Cisco IBSG. (2007). e-Government Best Practices learning from success, avoiding the pitfalls. Retrieved

Deloitte Research (2000) At the Dawn of E-Government: The Citizen as Customer - State Government Approaches to Customer Service, Deloitte Consulting and Deloitte & Touche, 1-18.

Ghasemzadeh, F. and H. Safari, Transition to Electronic Government: A Plan for Iran, Danesh Modiriat Journal, No. 52, p. 278, 2003.

Ghorbanizadeh, Vajhollah, Radsaz, Habib, Abbaspour, Jafar. (2014) Fragmentation of Barriers to the Establishment of e-Government in Iran, Quarterly Journal of Information Technology Management Studies, Second Year, No. 8, Summer 39, pp. 1 to 32.

Hiller, Janine & Belanger, France. (2001). Privacy Strategies for Electronic Government. E-government 2001. 162-198.

Holman, D., Wall, T. D., Clegg, C. W., Sparrow, P., & Howard, A. (2015). The New Workplace: A Guide to the Human Impact of Modern Working Practices. WILY Press, West Sussex, UK.

Howard, M.. (2001). E-government across the globe: How will "e" change government?. Government Finance Review. 17. 6-9.

Khalil, Omar E.M. (2011). E-Government readiness: Does national culture matter? Government Information Quarterly, 28, 388–399.

Kim, D.-Y., & Grant, G. (2010). E-government maturity model using the capability maturity model.

Layne, K., & Lee, J. (2001). Developing fully functional E-government: A four stage model.

Moon, M. J. (2002). The Evolution of E-Government among Municipalities: Rhetoric or Reality? Public Academic Review, 62, 424-433.
Mosannenzadeh, F. Vettoratob. D. (2014). Defining smart city: Aconcepttual frame work based on key word analaysis. Journal of Land Use, Mobility and Environment. ISSN 1970-9889, e- ISSN 1970-9870.

Ojo, A. Curry, E. Janowski, T. & Dzhusupova, Z. (2015). Designing Next Generation Smart City Initiatives: The SCID Framework. In Transforming city governments for successful smart cities (pp. 4367). Springer International Publishing.

Phala, V.L. (2012)." Using e-government to curb corruption in the public service". ICT and Service Delivery, 6(1), 6973-.

Reddick, Christopher G. (2011). Citizen interaction and e-government Evidence for the managerial, consultative, and participatory models. Transforming Government: People, Process and Policy. Vol. 5. No. 2.

Shahkooh, K. A., Saghafi, F., & Abdollahi, A. (2008). A proposed model for e-Government maturity. 1 - 5. 10.1109/ICTTA.2008.4529948.

Tohidi, Hamid. (2011). E-government and its different dimensions: Iran, Procedia Computer Science, 3, 1101–1105.

Townsend, A., Maguire, R., Liebhold, M., & Crawford, M. (2016). The future of cities, information, and inclusion: A planet of civic laboratories. Institute for the Future, 2022.

United-Nations. (2012). UN E-Government Survey 2012: E-Government for the People.

Van der Merwe, R. (2014). Technical Report:Investigating direct deliberative governance in online social media. The Open University.

Waseda University (2013). Waseda University International e-Government 2013. Available in: ranking_ 2013.pdf.

West, D. M. Assessing e-Government: The Internet, Democracy and Service Delivery by State and Federal Governments, Brown University Report, No. 5, p. 23, 2000.




How to Cite

SEYYED REZA KHADEMI1SEYYED MOUSA KHADEMI, S. R. (2021). Investigating electronic government maturity models. Sociología Y Tecnociencia, 11(Extra_1), 160–176.