Investigating electronic government maturity models
DOI:
https://doi.org/10.24197/st.Extra_1.2021.160-176Keywords:
Electronic government, maturity model, information and communication technology.Abstract
Electronic government is one of the most important phenomena in the use of information and communication technology, the implementation of which has a profound change in the way of life, administration and leadership of countries and is a combination of information technology and web information network, which aims to provide direct services to citizens, government employees, businesses and other government departments. The purpose of this study is to investigate the maturity models of electronic government. In the present study, the review method has been used to investigate different models of e-government maturity. After reviewing all the models, it was determined that four factors have been considered in the majority of them, which are: 1) presence at the web level, 2) The interaction of government and citizens, 3) transaction and 4) integration.
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