Socio-digital intervention: Towards what future do we want to walk to?




social intervention; digitalization; artificial intelligence; social services; social work


This document pretends to be an approximation as to how digitalization can modify social intervention due to the recent developments of artificial intelligence inspired technologies. The object of study is centered within  the context of social services, and concretely in the figure of Social Work, however, the findings of this study may be carried over to any other discipline that performs its activity in social intervention (Social

Psychology, Social Education, Pedagogy, Sociocultural   work, etc.).

We will go through the theoretical perspectives and scientific worldviews that analyze the techno-society relationship, with the aim of framing this study and having interpretative frameworks on the social perception of technology. Moreover, we will analyze what the real impact of digitalization is being in the field of Social Work, based on mixed methodologies that combine techniques quantitative (professional surveys) with qualitative techniques (interviews with key informants from the technology sector and the disciplines of social intervention).

In short, the research questions that motivate this work have an exploratory nature: assess what the real penetration of information technologies is; what reception they have had between professionals and citizens; and what perception do professionals have regarding the impact on their professional action. A photograph of the present and a forecast of the possible future scenarios that are drawn for social intervention.


Download data is not yet available.

Author Biography

Carmen Montalbá Ocaña, Universitat de Valencia




Algorithmic Watch. (2020) “How Dutch activists got an invasive fraud detection algorithm banned.” Algorithmic Watch’s Automating Society Report 2020, 160-163. Retrieved from:

Algorithmic Watch. (2020) “In Spain, the VioGén algorithm attempts to forecast gender violence.” Automating Society Report 2020, 224-228. Retrieved from:

Ávila, Debora; Cassián, Nizaiá; García, Sergio y Pérez, Marta (2019).

Bermúdez-Peña, Claudia (2011). “Intervención social desde el Trabajo Social: un campo de fuerzas en pugna”. Prospectiva, 16 (Oct-2011), 83-101.

Caravaca, Carmen (2014). “Trabajo social online. El futuro de la intervención social”. Núm.1,

Corea, F. (2019). An introduction to data: Everything you need to know about AI, big data, and data science. Springer Berlin Heidelberg. DOI:

Fantova, Fernando (2007) “Repensando la intervención social”. Documentación Social. 147, 183-198.

Fantova, Fernando (2020) Los servicios sociales ante la inteligencia de grandes cantidades de datos (big data). Fundación iSocial. Retrieved from:

Lecher, C. (2018, March 21). What Happens When an Algorithm Cuts Your Health Care? The Verge. Retrieved from:

Neff, Gina (2020). Studying AI in its Social Context. Retrieved from:

Obermeyer, Z.; Powers, B.; Vogeli, C.; Mullainathan, S. (2019) “Dissecting racial bias in an algorithm used to manage the health of populations”, Science, 366 (6464), 447-453. DOI: 10.1126/science.aax2342

Oliveira, Arlindo (2017). The Digital Mind: How Science is Redefining Humanity. The MIT Press. Retrieved from:
Por una acción social crítica: tensiones en la intervención social. UOC.

Sanmartín, J. (1990) Tecnología y futuro humano. Barcelona: Anthropos.

Steyaert, J.; Gould N. (2009). Social Work and the Changing Face of the Digital Divide. British Journal of Social Work (2009) 39, 740–753. DOI:10.1093/bjsw/bcp022

Winner, L. (1979) Tecnología autónoma: la técnica incontrolada como objeto de pensamiento político. Barcelona: Gustavo Gili.




How to Cite

Montalbá Ocaña, C., & Russo Botero, M. (2021). Socio-digital intervention: Towards what future do we want to walk to?. Sociología Y Tecnociencia, 11(2), 310–325.